A network-settings reset can help when an eSIM remains offline after you have checked the selected data line, data roaming, APN and network selection. It should be a later troubleshooting step—not the first one.

Before resetting anything

• Save the Wi-Fi password you will need afterward.
• Write down any APN settings supplied in your EasyTripGo delivery email.
• Confirm that the EasyTripGo eSIM is still listed on the phone.
• Do not choose Delete All eSIMs, Erase eSIM or Erase All Content and Settings.

iPhone

1. Open Settings > General > Transfer or Reset iPhone.
2. Tap Reset.
3. Choose Reset Network Settings only.
4. Enter your passcode and confirm.

This removes saved network information such as Wi-Fi passwords and can remove VPN and manually entered APN settings. It is separate from the option that deletes all eSIMs.

Google Pixel

1. Open Settings > System > Reset options.
2. Choose Reset Mobile Network Settings.
3. Review the screen carefully and confirm only the mobile-network reset.

Samsung Galaxy

1. Open Settings > General management > Reset.
2. Tap Reset mobile network settings.
3. Confirm the reset when prompted.

After the reset

1. Restart the phone and reconnect to Wi-Fi.
2. Confirm that the EasyTripGo line is turned on and selected for mobile data.
3. Enable data roaming on the EasyTripGo eSIM.
4. Re-enter the supplied APN if it was removed.
5. Test the connection with Wi-Fi turned off.

Start with our complete no-internet checklist before using a reset. Also read why you should not delete an eSIM while troubleshooting.

Still need help?

Contact EasyTripGo Support at official@easytripgo.com or on WhatsApp. Include your order number, destination, phone model and screenshots of the relevant settings. Never share your eSIM QR code publicly.