Dual-SIM phones can automatically switch mobile data to another line when one connection becomes weak. While travelling, this may cause the phone to use your home SIM and create carrier roaming charges.

iPhone

1. Open Settings > Cellular or Mobile Data.
2. Tap Cellular Data.
3. Select the EasyTripGo eSIM.
4. Turn off Allow Cellular Data Switching.
5. Open your primary line and confirm that Data Roaming is off.

Samsung Galaxy

1. Open Settings > Connections > SIM manager.
2. Under Mobile data, select EasyTripGo.
3. Turn off Data switching, Auto data switching or a similarly named option if shown.
4. Open your primary SIM settings and disable data roaming.

Google Pixel and other Android phones

1. Open Settings > Network & internet > SIMs.
2. Set EasyTripGo as the preferred SIM for mobile data.
3. Disable Switch mobile data automatically or the equivalent option.
4. Keep data roaming off on the primary SIM.

Names and locations vary by manufacturer and software version. Return to the SIM settings after restarting the phone and confirm that EasyTripGo is still selected.

For more help, see how to select your eSIM for mobile data and how to protect your primary SIM from roaming charges.

Still need help?

Contact EasyTripGo Support at official@easytripgo.com or on WhatsApp. Include your order number, destination, phone model and a screenshot of the relevant settings page. Never post your QR code or identity document publicly.