If mobile internet works but regular calls or SMS do not, the eSIM may be working exactly as intended. Most EasyTripGo travel eSIM plans are data-only and do not include a new phone number.
What a data-only eSIM includes
A data-only plan provides mobile internet through a local partner network. It normally does not provide traditional voice calling, SMS, or voicemail. Check the product page and delivery email for the exact plan features.
How to call and message
Use internet-based apps such as WhatsApp, FaceTime, iMessage, Telegram, Signal, Messenger, Teams, or another VoIP service. These apps use EasyTripGo mobile data instead of a traditional voice allowance.
Keep your primary number if needed
- Keep your home SIM or eSIM turned on.
- Select the home number as the default line for calls and SMS.
- Select EasyTripGo as the default mobile-data line.
- Disable data roaming and automatic data switching on the home line.
Your home carrier may charge for international calls, voicemail, or messages. Review its roaming terms before using the primary number abroad. See How to Avoid Roaming Charges on Your Primary SIM.
If mobile data also does not work
Use eSIM Installed but No Internet? to check the selected data SIM, roaming, network, and APN.
For confirmation of your plan type, contact official@easytripgo.com or WhatsApp +62 81190057586 with the order number.