Payments, changes and refunds
Find information about payments, order changes, cancellations, and refund eligibility.
Which payment methods are accepted?
Available payment methods are displayed at checkout and can vary by country, currency, browser, and device.
Can I change or cancel my plan after purchase?
Contact support immediately. Eligibility depends on whether the eSIM has already been delivered, installed, activated, or used.
Can I receive a refund?
Refund eligibility depends on the current refund policy and whether the eSIM has been delivered, installed, activated, or used. Contact support with your order number and issue details.
What information should I send to support?
Include your order number, purchase email, destination, device model, screenshots, and troubleshooting steps. Never share a full QR code or activation code publicly.