Providing complete information in the first message helps EasyTripGo Support identify installation, settings, coverage, or plan-status problems more quickly.
Order information
- Order number
- Purchaser name and email address
- Destination or regional plan name
- Travel dates
Device information
- Phone brand and exact model number
- Operating-system version
- Country or region where the phone was purchased
- Whether the phone is carrier unlocked
Connection information
- Current country and city
- Whether the eSIM is installed and turned on
- Selected mobile-data line
- Data-roaming status
- Current network name and signal bars
- ICCID, when available
Helpful screenshots
Attach screenshots of the exact error, full SIM list, selected data SIM, data-roaming setting, APN, and network-selection screen. State which troubleshooting steps you already tried.
Protect sensitive information
Never post your QR code, activation details, order information, ICCID, or personal contact details publicly. Send them only through official support channels. You may hide your personal phone number in screenshots when it is not relevant.
Contact EasyTripGo
Email: official@easytripgo.com
WhatsApp: +62 81190057586
Start with eSIM Installed but No Internet? if the eSIM is present but data does not work. Do not delete the eSIM while waiting for support.