If your eSIM appears in your phone settings but mobile data does not work, the profile may already be installed correctly. A data-line, roaming, APN or network-selection setting is usually responsible.
Quick troubleshooting checklist
- Confirm that you have arrived in a country covered by your plan.
- Switch on the EasyTripGo eSIM.
- Select it as the SIM used for mobile data.
- Enable data roaming for the eSIM.
- Turn Airplane Mode on for 30 seconds and then off.
- Restart the phone.
Select the correct mobile data line
Dual-SIM phones may continue using the primary SIM after an eSIM is installed. Open Cellular, SIM Manager or Mobile Networks and select the EasyTripGo eSIM for mobile data. See our data SIM selection guide.
Enable data roaming
Travel eSIMs connect through partner networks, so data roaming normally needs to be enabled on the EasyTripGo eSIM line. Follow the data roaming guide.
Check APN and network selection
If the eSIM has signal but no internet, compare the APN with the information supplied in your eSIM email. If automatic network selection does not connect, choose one of the supported networks manually. Do not guess an APN or select an unsupported carrier.
Still not connected?
Send EasyTripGo Support your order number, phone model, current location, and screenshots of the eSIM, mobile data and APN settings. Never send your QR code publicly. Email official@easytripgo.com or contact WhatsApp at +62 81190057586.