Connection and QR issues
Resolve QR-code, APN, signal, activation, and mobile-data problems.
Why does my QR code not work?
The code may already have been used, the device may be incompatible or locked, or the connection may be unstable. Check whether the eSIM is already installed before trying again.
Why does my eSIM show No Service?
Confirm you are in a covered destination, the line is enabled, data roaming is on, the correct data line is selected, and the device is using a supported network.
What is a PDP Authentication Failure?
This normally indicates an APN, network-session, validity, or data problem. Verify the APN exactly, confirm the plan is active, and reconnect to a supported network.
Why is my connection slow?
Speed can be affected by coverage, congestion, location, device capability, network selection, and Fair Usage limits. Try another location or supported network and check your high-speed allowance.